FREQUENTLY ASKED QUESTIONS
Yes, all the pictures displayed on our online store are authentic. Our professional photographers capture each item in bright light so that its details are fully visible.
Once your order is confirmed on the website, it takes 2 to 3 days for processing at the warehouse. After that, you can expect your order to be delivered within 5 to 7 working days.
Yes, absolutely. We always disinfect pre-owned items before putting them up for sale on our website. Rest assured, you will receive an order that not only looks great but is also washed and ironed.
Yes, we do. You can find a wide range of branded items on our website including Cartier, Tiffany, Hermes, Chanel, Louis Vuitton, Gucci, and Saint Laurent.
We understand your concern which is why our team thoroughly checks each item for authenticity. Gold and Bags is fully confident about its claims of genuinely; such that if they are proven otherwise, you will be refunded for your purchase.
Rest assured, what you see is what you get which is why you won’t need to return anything. However, in case you receive the wrong order or a faulty item, we’ll make sure you’re compensated through an exchange or store credit. Please make sure that you inform us of the return/exchange request within 14 days of receiving the order. Also, note that only items that are in the same condition and with original tags will be returned, no questions asked.
No! Gold and Bags offers original products, both pre-owned and brand new, at lower than retail price.